Frequently Asked Questions
Everything you need to know about your Wattsup Customs home improvement journey.
What is the typical lead time for custom home decor orders?
Since each piece is handcrafted to your specifications, our standard production time is 2-3 weeks. Shipping times vary by location but usually take an additional 3-5 business days.
Do you offer professional installation services?
Wattsup Customs provides detailed installation guides and hardware for all products. While we do not offer in-house installation, our customer support team is available to assist your local contractor with any technical specifications.
Can I request a custom finish or color not listed on the website?
Absolutely! We pride ourselves on customization. Please contact our design team through the 'Custom Request' form with your specific color code or finish preference, and we will provide a personalized quote.
What is your return policy for custom-made items?
Because our products are made-to-order, we cannot accept returns for change of mind. However, if your item arrives damaged or does not match your approved specifications, we will provide a replacement or full refund immediately.
Are your materials sustainably sourced?
Yes, we prioritize eco-friendly practices. We source our timber from certified sustainable forests and use low-VOC finishes to ensure your home remains safe and environmentally conscious.
Do you offer trade discounts for interior designers?
We do. We offer a dedicated trade program for interior designers, architects, and contractors. Please submit your business credentials via our Trade Portal to receive exclusive pricing.